How long does it take to receive ordered PINs?
Customers who made purchases on LDPOST.COM in the past will get their PINs immediately
over e-mail. They can also look it up as soon as the order is made in History -> Details of the account.
if you are a first-time customer, please follow this link to our answer.
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Will you mail me the actual cards?
No. PINs and Instructions will be e-mailed to you. If you would like to
get the actual cards, you need to call us with this order. We charge
extra for shipping and there is no sense paying for this, until you are
a collector of calling cards and would like to have our cards as a part
of your collection.
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How to send/resend PIN Numbers to my e-mail account?
Log on to your account on LDPOST, go to History -> Details. Click on
Card Images link. There is an option there to send this e-mail to you.
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My e-mail changed. How can I change it in my records of LDPOST.COM?
Please log on using your old e-mail address. Then click My account and type in your new
e-mail address or any other information you would like to change and click the Modify button at the bottom.
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How can I change my Password, Name, Address, e-mail address?
Log on at http://www.ldpost.com/webstore/?agentid=1500419§ion=peanutsld. Then click My account and type
in your new Password or any other information you would like to change and click the Modify button at the bottom.
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I lost my PINs. Can you resend it to me?
We can if you send a request to us. However, the simplest and the quickest way to look up
your PINs is to log on to your account from WWW.LDPOST.COM.
Please go to WWW.LDPOST.COM and log on to your account in the upper
right corner of the screen. (If you forgot password, click on forgot
password and it will be e-mailed to you instantly.) Upon logging on,
please go to Phone Cards screen and click on History. All your
purchases will be listed on the screen. Find the day of purchase and
click Details. The content of your order and access numbers will be
displayed on the screen.
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How do I find the best card for me?
The best card is not always a synonym to the best rate. As the service provided by various
carriers even within the same card platform the same card could be good to one country and
not very good to another. If you are the first time buyer, we suggest you to try the following:
Use Best Rate Finder program http://www.ldpost.com/webstore/?agentid=1500419§ion=peanutsld, which will allow
you to find the card with the best rate to the country of your interest. It will also list
the next best rate card as well. The Best Rate Finder will take in consideration ALL
additional charges on the card, like Connection Fees, Taxes, Minute Rounding, Minimum Call
Length and so on. We recommend you place an order for $5 cards of different types with the
best rates and see which one will get you the best quality of connection to the country of
your interest.
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What is the minimum and maximum order amount I can place?
At this time, the minimum purchase amount is always $20.00 either your
are the first time buyer or you have bought cards before.
The maximum purchase amount is limited to $25.00 for the first time
buyers and to $100.00 for those who have bought cards before. There is
10% discount given automatically on all $100.00 purchases. So, if you
place an order for $100.00 regardless of the card types your are
ordering, your credit card will be charged only $90.00.
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If
I buy different kinds of Calling cards for $100, do I still get a 10% discount , or I have to buy one kind?
There is 10% discount given automatically on all $100.00 purchases. So, if you place an
order for $100.00 regardless of the card types your are ordering, your credit card will be charged only $90.00.
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I forgot my password, how I can get it again?
We have a very simple way for you to solve your problem. Please go to
WWW.LDPOST.COM and log on to your account in the upper right corner of
the screen with your e-mail address. Click on "forgot password" and it
will be e-mailed to you instantly.
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I'd like
to recharge my phone and would like to know how to do it online?
To recharge the Peanuts-LD account, please got to WWW.Peanuts-LD.COM.
In the upper part corner of the screen, enter your e-mail address and
password to log on. On LDPost Prepaid Long Distance screen, you will
see "Recharge Account" link. Just click on this link and follow the
instructions.
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Is there a volume discount in the web store?
There is 10% discount given automatically on all $100.00 purchases. So, if you place an
order for $100.00 regardless of the card types your are ordering, your credit card will be
charged only $90.00. First time buyers can’t get this discount in the WEB STORE as
the maximum order amount for the first time buyers is $20.00. If you are the first time
buyer and want to place order larger then $20.00, call us at 1-800-449-0445 and we will take your order over the phone.
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What is Loyal Customer reward program?
This program is intended to do exactly as it is implied in its title - to reward the loyalty of LDPOST customers.
For every purchase* you made on LDPOST, you earn points. For each dollar spend, you will
earn one point. You need to accumulate 100 point to be eligible for redemption. For each
100 points earned you are eligible to receive one $5 card of your choice with your next
purchase. The redemption offer will appear on your Select Cards screen after your have
accumulated 100 points or more. You do not have to redeem your points at 100-point level.
Points keep accumulating with your purchases, so you can redeem bigger card denominations later.
For example, you have accumulated 500 points. On your select card screen you will see a
menu with choices of cards for redemption – $5, $10, $20 and $50. For 500 points you
can receive in total $25 worth of cards. You need to make a purchase to redeem your rewards.
To view points accumulated, please log on to the web store. It will be displayed at the
bottom of select cards screen. You can also view accumulated points by clicking on History.
* Exceptions: Points can not be accumulated on any volume discount purchases. This program
starts on August 20th of 2002. Only purchases made after August 20th 2002 are eligible for points accumulation.
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I received LDPOST news email with no attachment. What is another way to read news update?
There are two thing you can do:
1. Log on to your LDPOST.COM account, go to My Account and change the preferences of
e-mails sent to Text file. Your current e-mail program does not display HTML based e-mails properly.
or
2. Go to http://www.ldpost.com/messages.php.
All new updates are posted there.
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If you have more questions - please visit our main FAQ page to find answers.
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